Frequently asked questions

Through this mobility panel you can give your opinion on the accessibility and the transport in the Vervoerregio Amsterdam a couple of times a year. By answering a few questions now and then you can contribute to further improve the Vervoerregio and to customize it to your wishes. Do you want to participate in surveys about the accessibility and transport in the Vervoerregio Amsterdam? Then sign in now!

At the moment, more than 100 people are member of the mobility panel. We would also like to welcome you as a member of this panel.

The independent research- & consultancy firm Moventem from Zutphen, manages the panel on behalf of the Vervoerregio Amsterdam. You can therefore rely on it that your data will exclusively be used for the mobility panel and will never be provided to others. Your answers will be processed completely anonymously, in accordance with the Code of Conduct for Research and Statistics and the General Data Protection Regulation (GDPR().

A survey takes place three to six times a year.

The time to complete a questionnaire differs each time, usually it takes about five to ten minutes. We always mention the estimated completion time.

You can easily sign up free of charge by clicking on ‘Register’ in the menu at the top. On this website you can easily create a profile by answering a couple of questions (about your age, residence etc.).

As soon as a survey takes place, you will automatically receive an invitation via the e-mail address you provided. You can complete the questionnaire on your PC, tablet or smartphone. You decide per survey whether you participate or not.

The Vervoerregio Amsterdam is informed of the results of a survey by the independent research-& consultancy firm Moventem. The results are among other things used as input for policy. This will help to further improve the Vervoerregio and to take appropriate measures. You will be informed of the results and how the Vervoerregio Amsterdam will use the results.

You will receive points for every survey you participate in. You can exchange these points for OVshop gift vouchers. Every 100 points are worth 1 Euro. OVshop gift vouchers can be cashed for 500 points.

You can cash your points by logging in with your user name and password. On the ‘Balance’ page you can click on ‘Cash’.

If you don’t remember your user name and/or password anymore, you can click on ‘Help’ on the ‘log in’ page. Then, you should click on ‘Restore account’ and enter your e-mail address to receive an e-mail with your user name and the possibility to restore your password.

You can adjust your e-mail address by logging in with your user name and password on the ‘login’ page. On the ‘Personal’ page you can find your current e-mail address. If you click on this e-mail address, you can adjust your e-mail address by following the instructions.

You can unsubscribe by logging in with your user name and password on the ‘login’ page. At the bottom of the ‘Personal’ page you can click on the button ‘Unsubscribe’ and follow the instructions to unsubscribe.